{"id":1895,"date":"2024-01-12T15:17:54","date_gmt":"2024-01-12T14:17:54","guid":{"rendered":"https:\/\/colorme-cosmetics.com\/envios-y-devoluciones\/"},"modified":"2025-01-07T12:00:40","modified_gmt":"2025-01-07T11:00:40","slug":"envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/colorme-cosmetics.com\/es\/envios-y-devoluciones\/","title":{"rendered":"Env\u00edos y devoluciones"},"content":{"rendered":"<section id=section-block-block_b29bd76943a97bf9c658d7437e0d29b8 class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">\u00bfCu\u00e1les son los gastos de env\u00edo?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>El env\u00edo est\u00e1ndar tarda entre 5 y 7 d\u00edas. El env\u00edo es gratuito para todos los pedidos superiores a 27,50 euros en nuestro sitio web. \u00bfNecesita sus productos mucho antes? Dir\u00edgete a tu tienda El Corte Ingl\u00e9s m\u00e1s cercana.<\/p>\n<p>Para pedidos inferiores a 27,50 euros, aplicamos las siguientes tarifas:<\/p>\n<ul>\n<li>Espa\u00f1a env\u00edo est\u00e1ndar\u00a0 \u20ac 5,50 <span data-olk-copy-source=\"MessageBody\">(5-7 d\u00edas)<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_01379ed304cd93f5909641f9ee97d5f5 class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">\u00bfQu\u00e9 m\u00e9todos de pago se aceptan?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Aceptamos las principales tarjetas de d\u00e9bito y cr\u00e9dito, Paypal, Trustly, <label for=\"payment_method_mollie_wc_gateway_satispay\">Satispay<\/label> y Klarna.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_fd122853928accecfa868175a074dfb7 class=\"section block_content est\u00e1ndar\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">He elegido el color equivocado; \u00bfpuedo cambiarlo por otro?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Lamentablemente, una vez procesado el pedido, no podemos realizar ning\u00fan cambio.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_8fdacecdb9ee74c8df6e30df10eeb690 class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">\u00bfQu\u00e9 debo hacer si recibo un art\u00edculo da\u00f1ado, perdido o equivocado?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Todos los art\u00edculos se someten a un control de calidad y se comprueban antes de ser enviados a nuestros clientes. Sin embargo, desgraciadamente puede ocurrir que tus art\u00edculos se hayan da\u00f1ado durante el transporte. Si recibes un art\u00edculo <strong>da\u00f1ado<\/strong>, <a href=\"mailto:info@colorme-cosmetics.com\">env\u00edanos<\/a> inmediatamente <a href=\"mailto:info@colorme-cosmetics.com\">un correo electr\u00f3nico<\/a> con una imagen del da\u00f1o. Los art\u00edculos da\u00f1ados en condiciones inutilizables ser\u00e1n reemplazados. Si recibes un art\u00edculo <strong>equivocado<\/strong> o si <strong>falta<\/strong> alg\u00fan art\u00edculo, te pedimos sinceramente disculpas por las molestias. Reemplazaremos el art\u00edculo sin coste adicional. En cuanto a los art\u00edculos <strong>defectuosos<\/strong>, ten en cuenta que nuestras l\u00e1mparas tienen un a\u00f1o de garant\u00eda. Para solicitar una sustituci\u00f3n, rellena el <a href=\"https:\/\/colorme-cosmetics.com\/es\/contacta-con-nosotros\/\">formulario de contacto<\/a> o env\u00edanos un correo electr\u00f3nico a <a href=\"mailto:info@colorme-cosmetics.com\" rel=\"noopener\">info@colorme-cosmetics.com.<\/a> Para cualquier otra reclamaci\u00f3n, env\u00eda por correo electr\u00f3nico una imagen del producto defectuoso en un plazo de 14 d\u00edas a: <a href=\"mailto:info@colorme-cosmetics.com\">info@colorme-cosmetics.com.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_e222eb09cf532ec8ff59724458c3e0b0 class=\"section block_content est\u00e1ndar\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">Devoluciones<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><ul>\n<li>Nuestra pol\u00edtica de reembolsos y devoluciones dura 14 d\u00edas. Si han pasado 14 d\u00edas desde tu compra, no podemos ofrecerte un reembolso o cambio completo. <\/li>\n<li>Para poder optar a una devoluci\u00f3n, tu art\u00edculo debe estar sin usar y en las mismas condiciones en que lo recibiste. Tambi\u00e9n debe estar en su embalaje original. <\/li>\n<li>S\u00f3lo se reembolsar\u00e1n los art\u00edculos de precio normal. Los art\u00edculos rebajados no pueden devolverse. <\/li>\n<li>Los gastos de env\u00edo de la devoluci\u00f3n corren a cargo del cliente.\n<div class=\"mb-2 flex gap-3 empty:hidden -ml-2\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\"><\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_e0e6501d87dbef98495ff7cfb5eb12f8 class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">Necesito ayuda con mi pedido. \u00bfCon qui\u00e9n debo ponerme en contacto? <\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Si necesitas ayuda con tu pedido, rellena el <a href=\"https:\/\/colorme-cosmetics.com\/es\/contacta-con-nosotros\/\">formulario de contacto<\/a> o env\u00eda un correo electr\u00f3nico <a href=\"mailto:info@colorme-cosmetics.com\">a info@colorme-cosmetics.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":980,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1895","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Env\u00edos y devoluciones - ColorMe Cosmetics<\/title>\n<meta name=\"description\" content=\"Lee nuestra pol\u00edtica de env\u00edos y devoluciones. 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