{"id":5019,"date":"2024-01-12T15:17:54","date_gmt":"2024-01-12T14:17:54","guid":{"rendered":"https:\/\/colorme-cosmetics.com\/expedition-et-retours\/"},"modified":"2026-01-13T11:44:22","modified_gmt":"2026-01-13T10:44:22","slug":"expedition-et-retours","status":"publish","type":"page","link":"https:\/\/colorme-cosmetics.com\/fr\/expedition-et-retours\/","title":{"rendered":"Exp\u00e9dition et retours"},"content":{"rendered":"<section id=section-block-block_508830bda7e0e478f123d756fa92163f class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">Quels sont les frais d&rsquo;exp\u00e9dition?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p><strong>Frais d&rsquo;exp\u00e9dition vers France<\/strong><\/p>\n<p>L&rsquo;exp\u00e9dition standard prend de 4 \u00e0 7 jours. Les frais de port sont gratuits pour toute commande sup\u00e9rieure \u00e0 \u20ac 27,50 sur notre boutique en ligne.<\/p>\n<p>Pour les commandes inf\u00e9rieures \u00e0 \u20ac 27,50 , nous prenons en charge les frais suivants :<\/p>\n<ul>\n<li>France livraison standard \u20ac 5,50<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_286757a96303d9c0ff6ea11f995c2eac class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">Quels sont les moyens de paiement accept\u00e9s?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Nous acceptons les principales cartes de d\u00e9bit et de cr\u00e9dit, Paypal, Satispay, Klarna et <label for=\"payment_method_mollie_wc_gateway_trustly\">Trustly<\/label>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_801dbeb9f35081485428de61225e914e class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">J&rsquo;ai choisi la mauvaise couleur ; puis-je l&rsquo;\u00e9changer contre une autre?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Une fois qu&rsquo;une commande a \u00e9t\u00e9 trait\u00e9e, nous ne pouvons malheureusement pas la modifier.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_04ace92eb394e9fd0e9757bb4e9d839a class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">Que dois-je faire si je re\u00e7ois un article endommag\u00e9, manquant ou erron\u00e9?<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Tous les articles sont soumis \u00e0 un contr\u00f4le de qualit\u00e9 et v\u00e9rifi\u00e9s avant d&rsquo;\u00eatre exp\u00e9di\u00e9s \u00e0 nos clients. Cependant, il peut malheureusement arriver que vos articles soient endommag\u00e9s pendant le transport. <\/p>\n<p>Si vous recevez un article <strong>endommag\u00e9<\/strong>, veuillez <a href=\"mailto:info@colorme-cosmetics.com\">nous envoyer imm\u00e9diatement un courriel<\/a> avec une image du dommage. Les articles endommag\u00e9s et inutilisables seront remplac\u00e9s. <\/p>\n<p>Si vous recevez le <strong>mauvais<\/strong> article ou s&rsquo;il <strong>manque<\/strong> un article, nous nous excusons sinc\u00e8rement pour la g\u00eane occasionn\u00e9e. Nous remplacerons l&rsquo;article sans frais suppl\u00e9mentaires. <\/p>\n<p>En ce qui concerne les articles <strong>d\u00e9fectueux<\/strong>, veuillez noter que nos lampes b\u00e9n\u00e9ficient d&rsquo;une garantie d&rsquo;un an. Pour demander un remplacement, remplissez le <a href=\"https:\/\/colorme-cosmetics.com\/fr\/contact\/\">formulaire de contact<\/a> ou envoyez-nous un courriel \u00e0 <a href=\"mailto:info@colorme-cosmetics.com\" rel=\"noopener\">info@colorme-cosmetics.com.<\/a> <\/p>\n<p>Pour toute autre r\u00e9clamation, veuillez envoyer par courrier \u00e9lectronique une image du produit d\u00e9fectueux dans un d\u00e9lai de 14 jours \u00e0 l&rsquo;adresse suivante : <a href=\"mailto:info@colorme-cosmetics.com\">info@colorme-cosmetics.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_40edf16ccb766e9181037469cb22546f class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">Remboursements<\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><ul>\n<li>Notre politique de remboursement et de retour dure 14 jours. Si 14 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. <\/li>\n<li>Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l&rsquo;avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d&rsquo;origine. <\/li>\n<li>Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s. Les articles sold\u00e9s ne peuvent pas \u00eatre rembours\u00e9s. <\/li>\n<li>Les frais de retour sont \u00e0 la charge du client.\n<div class=\"mb-2 flex gap-3 empty:hidden -ml-2\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\"><\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section id=section-block-block_f7c6badfb2abb03810da04dd59d08822 class=\"section block_content standard\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"hasPart\"><div class=\"container\"><div class=\"block-row blocks-in-row-1\"><div class=\"block content-block\" itemscope itemtype=\"http:\/\/schema.org\/WebPageElement\" itemprop=\"isPartOf\"><div class=\"inner-wrapper\"><div class=\"title-wrapper\"><h2 class=\"block-title h2\">J&rsquo;ai besoin d&rsquo;aide pour ma commande. Qui dois-je contacter? <\/h2><\/div><div itemprop=\"text\" class=\"content-wrapper\"><p>Pour obtenir de l&rsquo;aide concernant votre commande, veuillez remplir le <a href=\"https:\/\/colorme-cosmetics.com\/fr\/contact\/\">formulaire de contact<\/a> ou envoyer un courriel \u00e0 <a href=\"mailto:info@colorme-cosmetics.com\">info@colorme-cosmetics.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":980,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5019","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Exp\u00e9dition et retours - ColorMe Cosmetics<\/title>\n<meta name=\"description\" content=\"Lisez notre politique de livraison et de retour. 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